In order to ensure a smooth process, we coordinate with you in detail all measures in order to fulfil the repair order.
Factors such as urgency, the damage symptoms, the scope of the damage and the availability of spare parts are decisive in whether the repair will be carried out in your premises ou in our facilities. You will be informed immediately of the service number; when dealing with repairs carried out in our facilities, we can send you a return delivery note by e-mail or fax. Return deliveries are made exclusively with statement of the service number in order to guarantee fast and accurate processing.

Most of the repairs on your product or machines can be carried out directly on site. We will coordinate the repairs with you.If we carry out repairs in our Service Center, you will generally receive a offer within three working days of us receiving the product or machines.

2. Spare Parts
When considering the purchase of a new product, the lifetime cost of the equipment is becoming increasingly important. It is the factor that distinguishes produsts of high quality from average ones. The high quality and precise fit of the main elements determine the reliability, life and durability of the product. Kawan Lama products have achieved optimum effectiveness and a high service life thanks to our modern production technology.

The benefits for you:
• Original parts minimize the life time cost of your product
• Logistic structures ensure rapid delivery of spare parts
• The Kawan Lama Service Center network with numerous subsidiaries and distributors offers you extended service overall in our country.

3. Service Training

Content of the training (may be different, depent of the product):
• Company presentation
• Principle of product application
• Assembly/ disassembly of product
• The most maintenance for the product
• Installation
• Commisioning
• Test run/ Demo
• Damage analysis
• Technical documentation